Digitize Your Photos

Tyler Digital Memories can professionally scan your old photos and prints, improve their quality and save them to a USB. Preserve and restore your photographs in a digital format that you can share, copy and upload

Frequently Asked Questions

Also see FAQ page for more general questions about ordering.

What resolution do you scan?

We scan photos at 600 dpi.

Do you enhance the photos in any way?

Yes, we automatically adjust brightness, contrast, saturation, and red-eye, and also restore faded colors. Scanned photos delivered as JPEG files.

What is the maximum photo size you can scan?

8 in x 10 in

In what order will my photos be scanned?

We encourage customers to group photos of the same size together; however, if that doesn’t work for your project we can scan them in the order you indicate. In some cases, photos may not be in the exact order due to errors encountered during a scan, or due to photos we can’t scan such as polaroids, photos with dirt or sticky substances on them, or photos that are too thick to run through our equipment.

Do I get my pictures back?

Yes, you get your photos back in the same condition they were sent to us.

Do you archive my photo scans?

Yes, we keep an archive of your images for 2 months. This is for your protection and convenience in case you want additional copies of your transfer at a later date, or in the very unlikely event that your return shipment is delayed or lost.

Do you scan photos from my photo albums?

No, all photos must be loosely stacked when sent to us. You can send them in ziplock bags, envelopes, or banded together.

How do I order?

For mail order customers outside our local area, our ordering process is fairly simple. First complete our order form and print it out, along with our shipping address. Next, secure and box your photos and enclose your printed order form... please don’t use an envelope or padded mailer. Tape all box seams then ship your order to us using the carrier of your choice. Please make sure your pictures don’t come loose in the box and get scattered. Once received, we will email you an invoice for payment. We will complete your order and ship it back to you, usually within two weeks!

For local customers it’s even easier... just drop by our location in Tyler Monday through Friday 9am to 5:30pm and we will take care of everything.

What other media formats do you transfer?

We transfer videotapes of all kinds (VHS, Hi8, Digital 8, Mini DV, etc), photographic slides, 8mm and Super 8 movie film, non-copyrighted audio cassettes and other media types. Feel free to browse our site for more information on transferring other media types.