You can also read over our FAQ page for more general information about ordering.
For clear and quality digital memories, we scan photos at 600 DPI.
Our team will automatically adjust the brightness, saturation, contrast, and red-eye. Scanned photos delivered as JPEG files.
We’ll scan anything up to 8 inches by 10 inches.
When turning in photos to scan, we recommend that customers group photos of the same size together. If that doesn’t work for your project, we can also scan them in the order you prefer.
Occasionally, minor errors, such as dirt, sticky substances, or photos that are too thick to run through equipment, can cause photos to scan out of order. We cannot scan Polaroids, so including these in your order may also cause errors.
We will give you your original photos back in the condition we received them in.
Your photos are safely archived with us for two months after the initial scan in case you want additional copies of your transfer later or if your shipment is lost or damaged.